Career

Operations Manager - Call Center

Vacancy: 1

Job Responsibilities
- Determines call center operational strategies by conducting needs assessments
- performance reviews, capacity planning, and cost/benefit analyses
- identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications,
- and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans;
-completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees;
administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Maintains professional and technical knowledge by tracking emerging trends in call center operations management;
-attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
-Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances;
-initiating corrective actions. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Employment Status: Full Time

Educational Requirements:

Bachelor degree in any discipline

Experience Requirements:

3 to 5 year(s)

Additional Requirements:

The applicants should have experience in the following area(s): Customer Service, Informing Othe, Verbal Communication, call center training, Call Centre Supervision/ Management, customer focus, Customer Relationship Management (CRM), Fluent in speaking English, Reporting The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

Job Location:

Dhaka

Salary:

20000-30000 (Based on Experience)

Compensation & Other Benefits:

As per company policy